Maze Training Blog

Do You Hear What I Hear?

Posted by Nicola Fowler on Apr 21, 2015 9:54:52 AM

dog on the phone

I am confident most of us would class ourselves as good listeners, interested in what others have to say and will happily give others our undivided attention.  However when was the last time someone was talking to you and you got distracted, by the time you re-enter the conversation you have missed the most relevant part?

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Topics: Customer Service

It Might Seem Crazy What I Am About To Say…

Posted by Nicola Fowler on Jul 7, 2014 11:46:00 AM

When we hear Pharell Williams sing ‘Happy’ it brings a spontaneous smile to our faces and we feel energised and as a result more productive.  Extensive research also tells us that happy people are healthier, spend fewer days off sick and make more money!

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Topics: Customer Service

Feedback It's A Gift

Posted by Nicola Fowler on Apr 10, 2014 10:17:41 AM

According to Ken Blanchard ‘Feedback is the breakfast of champions’ I agree however would add it is also a gift; in a positive context it’s the gift to let you know you are doing the right things, a good job and appreciated for it, where negative feedback is given the gift is letting you know how you can improve, get better and avoid future negative consequences.

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Topics: Customer Service

It Costs Nothing Yet Means So Much So Why Is There So Little Of It?

Posted by Nicola Fowler on Sep 5, 2013 4:16:34 PM

How many managers do you know walk around with a frown on their face?  In fact some I have known frown all of the time because they do not know they are doing it, they are having a hard time themselves or need their eyes testing. There is also the other reason; they think it will make others do what they ask them to do because they are scared!

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Topics: Customer Service

How To Gain The Maximum Return On Investment From Networking

Posted by Nicola Fowler on Aug 5, 2013 1:43:31 PM

Do you have people in your teams who you know need to network more? For those of us who are slightly more mature we will recall this meaning a trip to the golf course, corporate hospitality or a long lunch, however the world today has changed – for most any way!

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Topics: Customer Service

You Never Know Who Your Audience Might Be..

Posted by Nicola Fowler on May 14, 2013 2:40:56 PM

Having listened to Lord Digby Jones speak last night in Leicester, he personified the straight talking, grounded, evidence supported  approach to public speaking that every one of the 300 plus people there found refreshing and insightful.

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Topics: Customer Service

ASDA Goes Above & Beyond

Posted by Nicola Fowler on Feb 20, 2012 11:12:00 AM

ASDA_Goes_Above_&_Beyond

Having worked with the ASDA on numerous occasions, its always great to see their company ethos filter down to in store service.

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Topics: Customer Service

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