A term referred to often or should I say the acronym WIIFM is and in most cases in my opinion it is used as lip service. A shame as used in the right context it gives clarity and allows us to be more content and happy!
I am confident most of us would class ourselves as good listeners, interested in what others have to say and will happily give others our undivided attention. However when was the last time someone was talking to you and you got distracted, by the time you re-enter the conversation you have missed the most relevant part?
Topics: Customer Service
April the 30th is ‘National Honesty Day’ it was created in the early 1990s by M. Hirsh Goldberg, he chose the last day of April since the first of the month ‘April Fools’ celebrates falsehoods. The day is all about telling the truth, sharing opinions, thoughts and perspectives, anyone participating should be able to ask a question and the opposing person with knowledge of the day will answer truthfully.
With British Summer Time starting tomorrow for some there will be a bitter sweet feeling of the positive signs of spring vs. the loss of one hour of sleep or time.
At the start of a year we all set out with good intentions and high expectations as we embark on our life changing resolutions. Some of us stick with it and for those who do I congratulate you on your focus and determination. For those who failed, that could be how you are feeling right now ‘a failure’ however ask yourself ‘did you just try to raise the bar too high?’
All too often people say to me, 'if only our managers ‘managed’ their teams'... 'If only our managers could get the best out of their teams'... 'If only all of our teams were moving in the same direction.'
As technology continues to advance face to face communication is often seen as a thing of the past, there are great advantages to the technological improvements however it also makes it more challenging to get to know the ‘real people’ in your team.
All too often reviewing of performance is left until the end of the year; as a result there are often unexpected surprises, frustrations and disappointments resulting in you spending your time fire-fighting and reacting to issues that arise.
There are so many reasons why it is good to walk including the 3.2 million deaths each year which are attributed to insufficient physical activity. Therefore why is there so little of it?
We all have very different views on how we feel when others copy us – I am not talking about when we were at school and the person next to you copied your answers. I am talking about those people who try to emulate you for your characteristics, your confidence and your personal brand.